Terms and Conditions
PT to YOU Pty Ltd – Terms of Service
These Terms of Service (“Terms”) govern all services provided by PT to YOU Pty Ltd (ABN
81604886713) (“we”, “us”, “our”) to you (“the client”). By booking, attending, or participating in
any session, class, or program, you agree to these Terms in full.
1. Acceptance of Terms
By engaging our services, you confirm that you have read, understood, and agree to abide by these
Terms. You acknowledge that participation in physical activity carries inherent risks, and you
agree to take responsibility for your own health and safety at all times.
2. Services Provided
We provide personal training, small group fitness, online coaching, and allied health assistant
services. Service details, pricing, and schedules are outlined on our website or provided directly
in writing. All services are subject to availability and may change at our discretion.
3. Client Responsibilities
You agree to: • Provide accurate and up-to-date personal, medical, and contact information. •
Notify us of any injuries, illnesses, or changes in your health before participating in sessions. •
Follow all instructions given by your trainer to ensure safety. • Conduct yourself respectfully
toward staff and other clients. You acknowledge that results depend on your own effort,
consistency, and adherence to guidance.
4. Bookings, Payments, and Refunds
All sessions, classes, and programs must be booked and paid for in advance. We may offer term-based
packages, memberships, or online programs as outlined at the time of purchase. Refunds are offered
solely at our discretion. We may provide partial or full refunds in cases of genuine medical
conditions supported by documentation, or in exceptional circumstances determined by us. No
credits, transfers, or extensions are permitted without prior written approval.
5. Communication & Conduct
All communication with PT to YOU must remain professional and relevant to the services provided. We
maintain clear professional boundaries and do not engage in personal, social, or romantic
relationships with clients. Harassment, inappropriate messages, excessive contact, or behaviour
that makes staff uncomfortable will result in immediate termination of services. Clients must also
refrain from making defamatory, misleading, or hostile comments online, including on social media
or review platforms.
6. Termination of Services
We reserve the right to terminate services at any time and at our sole discretion, including but
not limited to cases of: • Breach of these Terms. • Inappropriate or disrespectful conduct. •
Failure to follow health and safety instructions. • Communication that falls outside agreed
boundaries. If services are terminated, a refund may be issued at our discretion, minus fees for
sessions already attended or booked.
7. Intellectual Property
All training materials, resources, videos, documents, and written content provided by PT to YOU
remain our intellectual property. You are granted a limited, non-transferable licence to use these
materials for your personal fitness purposes only. You may not reproduce, share, or distribute any
materials without written consent. Your image may be used for promotional purposes.
8. Privacy & Data Handling
We collect and store your personal information in accordance with our Privacy Policy, which
outlines how we manage, protect, and use client data. By engaging our services, you consent to the
collection and use of your information as described in our Privacy Policy. We retain records for up
to 12 months after termination of services, after which they are securely deleted unless required
by law.
9. Limitation of Liability
To the fullest extent permitted by law, PT to YOU Pty Ltd, its directors, employees, and
contractors are not liable for any injury, loss, or damage arising from your participation in our
services, whether caused by negligence or otherwise. You agree to release and indemnify us from all
claims or liabilities related to your engagement with our services.
10. Governing Law & Contact Information
These Terms are governed by the laws of Queensland, Australia. Any disputes will be handled in the
courts of Queensland. For all enquiries, please contact: Lisa Marshall, Director PT to YOU Pty
Ltd PO BOX 70, Dayboro QLD 4521 Email: lisa@pt2you.com.au